Privacy policy
VELARO operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with our shopping services (the “Services”).
VELARO is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit or use our website, make a purchase or other transaction, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully.
Personal Information We Collect or Process
“Personal information” means information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect or process:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Payment and transaction information, such as payment method, payment confirmation, transaction details, purchases, returns, exchanges, and cancellations.
- Account information, if customer accounts are available, such as login information, preferences, and account settings.
- Shopping activity, such as products you view, add to your cart, wishlist, or purchase.
- Communications, including information you provide when contacting customer support.
- Device and technical information, such as your IP address, browser, device, network connection, and other identifiers.
- Usage information, including information about how you interact with and navigate our website.
Payment information may be processed by Shopify, payment gateways, and other payment-service providers involved in completing your transaction.
Sources of Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, or otherwise provide information.
- Automatically when you visit or use our website, including through cookies and similar technologies.
- From service providers that help us operate our store.
- From business partners and other third parties where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information to:
Provide Our Services
We use information to process payments, fulfil and deliver orders, manage customer accounts, process returns or exchanges, provide order updates, and provide customer support.
Improve Our Store
We may use information about how customers interact with our website to understand and improve our products, website, and shopping experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to send promotional communications and to measure or personalize advertising.
You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.
Security and Fraud Prevention
We may use information to protect our customers and business, verify transactions, prevent fraudulent or malicious activity, and maintain the security of our Services.
Legal Obligations
We may process information when necessary to comply with applicable laws, respond to valid legal requests, resolve disputes, or enforce our terms and policies.
How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business, including to:
- Shopify.
- Payment processors and payment gateways.
- Shipping, courier, and fulfilment providers.
- Customer-support providers.
- IT, hosting, analytics, and cloud-service providers.
- Marketing and advertising partners where applicable.
- Professional advisers and authorities where required or permitted by law.
We may also disclose information in connection with a legitimate business transaction or where necessary to protect our rights, customers, Services, or other persons.
Relationship With Shopify
Our store is powered by Shopify.
Shopify collects and processes certain personal information relating to your access to and use of our store so that it can provide and improve its services.
Information submitted through our store may therefore be processed by Shopify and other service providers, including providers located outside your country.
Shopify's handling of personal information is also subject to its own privacy practices and policies.
Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, prevent fraud, and support advertising or marketing where applicable.
Your ability to manage cookies may depend on your browser, device, location, and the consent controls available on our website.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, content, or practices of third-party websites that we do not control.
We recommend reviewing their privacy policies before providing personal information.
Children's Data
Our Services are not intended for children who are not legally permitted to use the Services independently under applicable law.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited.
If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us.
Security
We take reasonable measures designed to protect personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Please avoid sending sensitive or confidential information through unsecured communication channels.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining business and transaction records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights concerning your personal information, which may include:
- Requesting access to personal information we hold about you.
- Requesting correction of inaccurate information.
- Requesting deletion of certain personal information.
- Requesting a copy of certain personal information.
- Withdrawing consent where processing is based on consent.
- Managing your marketing communication preferences.
These rights are not absolute and may be subject to exceptions under applicable law.
To make a privacy-related request, please contact us using the information below.
We may need to verify your identity before processing certain requests.
International Data Processing
Some of our service providers, including Shopify and other technology providers, may process or store personal information in countries other than the country in which you live.
Where required, personal information will be handled using appropriate safeguards and in accordance with applicable data-protection requirements.
Complaints
If you have a concern or complaint about how we handle your personal information, please contact us using the details below.
Depending on where you live, you may also have the right to contact an applicable privacy or data-protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal requirements.
When we make changes, we will publish the revised Privacy Policy and update the “Last Updated” date where appropriate.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:
Brand: VELARO
Email: ketankhattry366@gmail.com
Business Address: Sindhipara Panchayati Bhawan Kalikapur, D.17, 816107 Pakur JH, India. Country: India