Shipping policy
At Velaro, we aim to process and deliver your orders safely and as quickly as possible. Please read the information below regarding order processing, shipping, delivery, and tracking.
1. Order Processing
Orders are generally processed within 1–2 business days after they are successfully placed or confirmed.
Orders placed on Sundays, public holidays, or during high-volume periods may require additional processing time.
Once your order has been processed and shipped, you will receive tracking information where available.
2. Estimated Delivery Time
Most orders are typically delivered within 4–8 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, regional restrictions, or other circumstances outside our reasonable control.
Remote or certain serviceable locations may require additional delivery time.
3. Shipping Charges
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
If an order qualifies for Free Shipping, no standard shipping charge will be added to that order.
4. Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and serviceable PIN codes.
COD availability will be shown during checkout where applicable.
In some cases, we may contact you to confirm a COD order before dispatch. Orders that cannot be successfully confirmed may be delayed or cancelled.
5. Order Tracking
Once your order has been dispatched, tracking information may be sent to the mobile number, email address, or other contact information provided while placing the order.
Please allow some time after dispatch for tracking information to become active on the courier's system.
6. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address, PIN code, mobile number, and other required delivery information.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Velaro cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided.
7. Failed Delivery Attempts
Our courier partner may attempt to contact you if they experience difficulty delivering your order.
Please ensure that the mobile number provided with your order is active and that someone is available to receive the package.
Repeated failed delivery attempts may result in the order being returned to us.
8. Shipping Delays
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur because of:
- High order volumes
- Courier or logistics delays
- Weather conditions
- Public holidays
- Natural disasters
- Regional restrictions
- Incorrect or incomplete addresses
- Other circumstances outside our reasonable control
We appreciate your patience if an unexpected delay occurs.
9. Damaged or Incorrect Orders
If your package arrives damaged or you receive an incorrect product, please contact our customer support team as soon as possible after delivery.
Please provide your order number along with clear photos or video showing the package and product.
Eligible cases will be handled according to our Return & Refund Policy.
10. Lost Packages
If your tracking information shows an unusual delay or you believe your package has been lost in transit, please contact us.
We will review the shipment information and, where appropriate, coordinate with the courier partner to investigate the issue.
11. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders may only be cancelled before they have been shipped. Once an order has been dispatched, cancellation may not be possible.
Please refer to our Return & Refund Policy for additional information.
12. Contact Us
For questions regarding shipping, tracking, delivery, or your order, please contact our customer support team.
Email: ketankhattry366@gmail.com
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
When contacting us about an existing order, please include your order number so we can assist you faster.