Refund policy

At Velaro, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or replacement according to the terms below.

1. Return Eligibility

You may request a return within 7 days of delivery if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product is significantly different from what was ordered.
  • The product is unused and in its original condition, with all accessories, packaging, manuals, and other items received with the order.

To be eligible for a return, you may be required to provide clear photos or an unboxing video showing the product and the issue.

2. Change of Mind

Returns for change of mind, personal preference, or ordering the wrong product may not be accepted unless specifically stated on the product page.

Please review the product description, compatibility information, specifications, and other details carefully before placing your order.

3. How to Request a Return

To request a return or replacement, contact our customer support team within 7 days of receiving your order.

Please provide:

  • Your order number
  • Name used while placing the order
  • Reason for the return
  • Photos or video of the product, where applicable

Our team will review your request and provide further instructions if your return is approved.

Please do not send a product back without receiving return instructions from us.

4. Non-Returnable Items

A return may not be accepted if:

  • The return request is made after the applicable return period.
  • The product has been damaged due to misuse, improper installation, negligence, or accidental damage.
  • The product shows significant signs of use.
  • Parts, accessories, packaging, or other items originally included are missing.
  • The product has been modified or altered after delivery.
  • The issue is caused by incompatibility that was clearly disclosed on the product page before purchase.

Your statutory rights under applicable law are not affected.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photos or an unboxing video so that we can verify the issue.

After verification, we may offer an appropriate replacement, return, or refund, depending on the circumstances and applicable law.

6. Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method where possible.

Depending on your bank or payment provider, it may take approximately 5–10 business days for the refunded amount to appear in your account after processing.

7. Cash on Delivery (COD) Orders

For eligible Cash on Delivery orders, approved refunds may be processed through a suitable electronic payment method. We may request the necessary payment details from you after approving the refund.

8. Return Shipping

For verified damaged, defective, or incorrect products, Velaro will provide instructions regarding return shipping.

For other approved returns, return-shipping charges may be the responsibility of the customer where permitted by applicable law. Any applicable charges will be communicated before the return is processed.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may not be possible. If eligible, you may request a return after receiving the order according to this policy.

10. Refund for Cancelled Orders

For prepaid orders cancelled before shipment, eligible refunds will be processed to the original payment method.

Bank and payment-provider processing times may vary.

11. Contact Us

If you have any questions about returns, replacements, cancellations, or refunds, please contact our customer support team.

Email: ketankhattry366@gmail.com

Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Please include your order number when contacting us so we can assist you faster.