Terms of service
Welcome to Velaro. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website, placing an order, or using our services, you agree to these Terms of Service.
Please read these terms carefully before using our website.
1. General Terms
Throughout these Terms, “Velaro,” “we,” “us,” and “our” refer to Velaro. “You” and “your” refer to any visitor, customer, or person using our website or services.
By using our website, you confirm that you are legally capable of entering into a binding agreement or are using the website with the involvement and consent of a parent or legal guardian where required.
We reserve the right to refuse or cancel service or orders where reasonably necessary, subject to applicable law.
2. Products and Product Information
We make reasonable efforts to display our products, descriptions, specifications, images, colours, prices, and other information as accurately as possible.
However, the appearance of colours and products may vary slightly depending on your device, screen settings, lighting, or manufacturing variations.
Please review product descriptions, specifications, compatibility information, and usage instructions carefully before purchasing.
We may modify or discontinue products or services from time to time.
3. Pricing
All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.
Prices, discounts, promotional offers, and product availability may change from time to time.
The price applicable to your purchase will be the price displayed and confirmed at checkout, subject to correction of obvious errors and applicable law.
Any applicable shipping charges, taxes, COD charges, or other fees will be shown during checkout where required.
4. Orders
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving:
- Incorrect pricing or product information
- Suspected fraudulent transactions
- Payment failure
- Product unavailability
- Invalid or incomplete delivery information
- Orders that cannot be serviced by our delivery partners
- Other legitimate operational or legal reasons
If a prepaid order is cancelled by us after payment has been successfully received, an eligible refund will be processed according to our Refund Policy and applicable law.
5. Payments
We may offer payment methods including prepaid online payments and Cash on Delivery (COD) where available.
Payment options may vary depending on your location, order value, product, and serviceability.
You agree to provide accurate and complete payment and billing information when placing an order.
6. Cash on Delivery
Cash on Delivery may only be available for eligible orders and serviceable locations.
We may contact customers to verify COD orders before dispatch.
Customers are responsible for providing accurate contact and delivery information and for being available to receive confirmed COD orders.
7. Shipping and Delivery
Order processing and delivery times shown on our website are estimates and may vary due to courier operations, weather, public holidays, regional restrictions, incorrect addresses, high order volumes, or circumstances outside our reasonable control.
Please refer to our Shipping Policy for complete information regarding processing, delivery, tracking, and shipping.
8. Returns, Replacements and Refunds
Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy and applicable law.
Customers should review the Return & Refund Policy before purchasing.
Nothing in these Terms is intended to limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
9. Product Use
Customers are responsible for using products according to the instructions, warnings, compatibility requirements, and intended purpose provided with the product or on our website.
Velaro is not responsible for damage resulting from misuse, improper installation, unauthorised modification, negligence, or use contrary to provided instructions, except where liability cannot legally be excluded.
10. Accuracy of Information
We make reasonable efforts to ensure that information displayed on our website is accurate and current.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
Where permitted by law, we may correct genuine errors and update information when necessary.
11. Promotions and Discount Codes
Promotional offers and discount codes may be subject to specific eligibility requirements, validity periods, minimum order values, product restrictions, and other conditions disclosed with the promotion.
Unless otherwise stated, promotional offers cannot be combined.
We may withdraw or modify promotions where reasonably necessary, subject to applicable law and any commitments already made to customers.
12. Intellectual Property
The content available on the Velaro website, including our brand name, logos, website design, graphics, product photographs, videos, written content, and other original materials, may be protected by applicable intellectual property laws.
You may use our website for personal and lawful purposes.
You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use our protected content without appropriate permission, except where permitted by law.
13. Prohibited Uses
You must not use our website or services:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual property or other legal rights
- To transmit malicious software or harmful code
- To attempt unauthorised access to our systems
- To interfere with the security or operation of our website
- To submit false, misleading, or fraudulent information
We may restrict access to our services where reasonably necessary to protect our customers, business, or systems.
14. Third-Party Services
Our website may use or integrate services provided by third parties, including payment gateways, courier companies, analytics providers, and other service providers.
Their services may be subject to separate terms and privacy practices.
We are not responsible for independent third-party websites or services except to the extent required by applicable law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Velaro will not be liable for indirect, incidental, special, or consequential losses arising from misuse of our products or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
16. Privacy
Your personal information is handled according to our Privacy Policy and applicable privacy and data-protection requirements.
Please review our Privacy Policy to understand how information may be collected, used, stored, and shared.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, website, or legal requirements.
The latest version will be available on our website with an updated revision date.
Your continued use of our services after an updated version becomes effective constitutes acceptance to the extent permitted by applicable law.
18. Governing Law
These Terms of Service are governed by the laws of India, subject to applicable consumer protection and other mandatory laws.
Any disputes will be handled by courts or other competent authorities having jurisdiction under applicable law.
19. Contact Information
If you have questions regarding these Terms of Service or your order, please contact us:
Brand: Velaro
Email: ketankhattry366@gmail.com
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST